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Shipping & Returns

      Shipping Policy

At BuySportiva, we are committed to delivering your order safely and as quickly as possible. We work with trusted suppliers and shipping partners to ensure a reliable shopping experience.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Processing times may be longer during holidays or high-demand periods.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • Europe: 8–18 business days

  • Australia & New Zealand: 8–20 business days

  • Other countries: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and selected shipping method. We occasionally offer free shipping promotions on selected products.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to become available.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

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  Return & Exchange Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or customized products.

  • Gift cards.

  • Items damaged due to misuse or improper handling.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the product and packaging so we can resolve the issue promptly.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly arrange a replacement whenever possible.

Need Assistance?

If you have any questions about shipping, returns, or exchanges, please contact our customer support team. We're always happy to help.

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